About Invisible Systems

Invisible Systems is a leading provider of innovative monitoring and data solutions, helping businesses achieve energy efficiency, sustainability, and operational excellence.

With a rapidly growing customer base, we are committed to ensuring our customers get the most value from our solutions.

We are now seeking a proactive and customer-focused Customer Success Executive to join our team.

You’ll play a vital role in driving customer satisfaction, engagement, and long-term success as we continue to scale.

Key Responsibilities
• Customer Relationship Management: Act as a point of contact for customers post-implementation, building strong and trusted relationships.
• Problem Solving: Work closely with the Customer Experience and Sales teams to resolve any issues and deliver exceptional customer experiences.
• Customer Retention: Monitor customer health metrics, usage data, and feedback to proactively address concerns, ensuring high retention rates.
• Account Growth: Identify opportunities to expand product adoption and upsell additional services or solutions.
• Advocacy & Engagement: Build customer advocacy by sharing best practices, case studies, and ensuring customers are maximising ROI.
• Reporting & Analysis: Track customer success metrics, report on engagement, and share insights for continuous improvement.

Skills & Experience
• Experience: 1-2 years in a Customer Success, Account Management, or similar customer-facing role, ideally within technology, SaaS, or energy solutions.
• Communication: Exceptional interpersonal and communication skills to engage and influence stakeholders at all levels.
• Problem Solver: Proactive approach to identifying challenges and creating tailored solutions for customers.
• Tech-Savvy: Comfortable with technology and data-driven solutions.

Experience using CRM tools (e.g., Salesforce or HubSpot) is a plus.
• Collaborative: A team player who works well across departments to deliver for the customer.
• Organised: Strong time management and ability to juggle multiple priorities.

Why Join Invisible Systems?
• Be part of a growing company driving positive change through energy efficiency and innovation.
• Collaborative, supportive, and dynamic work environment.
• Competitive salary and benefits.
• Opportunities for professional development and career progression.
• Flexible working arrangements, with hybrid working available.