We are looking for a friendly, professional, and reliable Events Waiter/Waitress to join our hotel team.

The successful candidate will provide excellent guest service during events, functions, weddings, conferences, and private occasions.

The ideal candidate will have a positive attitude, excellent customer service skills, and the ability to remain calm and professional in a busy environment.

Previous experience in hotel, restaurant, banqueting, or event hospitality is preferred, although we are also open to candidates with the right attitude and willingness to learn.

The role offers flexible working hours, with shifts varying according to the hotel's event schedule and business requirements.

Availability to work evenings, weekends, and bank holidays is required.

Key Responsibilities
• Provide friendly, professional, and attentive service to guests throughout hotel events and functions.
• Set up and prepare tables, event spaces, and service areas to the required hotel standards.
• Serve food and beverage orders accurately and efficiently.
• Serve food and beverages in accordance with the hotel's service standards and event requirements.
• Ensure tables, service areas, and event spaces are maintained to a high standard throughout the event.
• Assist with the smooth operation of the bar and beverage service during events.
• Ensure guests receive a high standard of service throughout the event.
• Maintain clean, tidy, and well-presented service areas, and event spaces.
• Be able to prepare cocktails accurately by following the hotel's approved cocktail recipe bible and established standards.
• Assist with bar preparation, including glassware, garnishes, mixers, ice, and other bar supplies.
• Monitor beverage stock levels and ensure sufficient stock is available for events.
• Take responsibility for beverage stock control, including correct storage and rotation of products.
• Assist with event set-up, service, and breakdown before, during, and after functions.
• Communicate effectively with the Kitchen, and Front-of-House teams.
• Work closely with the Events and Food & Beverage teams to ensure the smooth running of each event.
• Respond professionally to guest requests and assist in resolving any service issues.
• Maintain a professional appearance and follow all hotel grooming and uniform standards.
• Follow hotel procedures relating to health & safety, food hygiene, and responsible service.
• Work efficiently as part of a team in a busy and fast-paced events environment.
• Carry out any other reasonable duties required to ensure the smooth and successful running of hotel events.
Requirement
• Previous experience in hotel, restaurant, banqueting, or event hospitality is preferred.
• Previous experience working in a bar or as a Bar Back is an advantage.
• Good knowledge of alcoholic and non-alcoholic beverages, including wines, beers, spirits, and cocktails.
• Flexible working hours, including evenings, weekends, and bank holidays when required.
• Excellent customer service skills with a friendly and professional approach.
• Well-presented, professional, and confident when interacting with hotel guests.
• Ability to work efficiently in a busy hotel and events environment.
• Good communication and teamwork skills.
• Reliable, punctual, and able to maintain high standards throughout each event.
• Experience with food and beverage service, table service, banqueting, and functions is an advantage.
• Willingness to assist with set-up, service, clearing tables, and event breakdown.
• Ability to follow hotel standards, procedures, and health & safety requirements.

Who are we?

We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europe’s tallest building.

Our guests dine with unparalleled views across London, capturing the city’s most historic area, inclusive of Tate Modern, St.

Paul’s Cathedral, and Borough Market.

Our award-winning restaurants offer an incredible world of dining in the clouds.

In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:
• Competitive and generous pension contribution scheme.

• 50% discounts in our exclusive award-winning luxury Restaurants and Bars.

• Yearly “CODE Hospitality membership”.

• 1 Complimentary meal whilst at work.

• Complimentary dry-cleaning service for your work attire.

• Annual season travel ticket loan to support you in your journey to work.

• Staff rates at properties worldwide.

• Exclusive discounts across London Bridge area via the “Shard Card “membership scheme.

• Loyalty benefits - such as complimentary stays, monetary recognition for long service.

• Investment in your personal development via our vast online Shangri-La Academy courses.

• Internal promotions and endless opportunities.

• Unique cultural and engagement events across all teams.

• Immediate enrolment onto our employee recognition platform “moments of joy”.

• Financial recognition for introducing new successful team members into the hotel via our inhouse talent team.

Please note that all applicants must be eligible to live and work in the UK, without restrictions.

Documented evidence of eligibility will be required from all candidates.