About us

We're on a mission to make clean energy easier for everyone.

We take pride in our promise to do what's right by our people, customers and planet – it's basically why we get up in the morning.

Across charging, solar, storage and business, our ambition remains the same: inspiring a clearer path to clean energy.

Job Purpose:

Egg is seeking a motivated and customer-oriented Call Centre Representative to join our dynamic team.

The ideal candidate will be responsible for handling both inbound and outbound calls, reconfirming appointments, and setting up virtual and face-to-face meetings.

This role requires excellent communication skills, a passion for renewable energy, and a commitment to providing exceptional customer service.

Key Accountabilities:

Inbound Calls:
• Handle customer enquiries about solar panel products and services.
• Provide information and answer questions about installation processes, pricing, and benefits.
• Resolve customer issues and concerns promptly and professionally.

Outbound Calls:
• Reach out to potential customers to introduce and promote Egg Solar Panels.
• Follow up on leads generated through marketing campaigns.
• Reconfirm appointments with prospective customer.

Appointment Management:
• Schedule and confirm virtual and face-to-face appointments for our sales team.
• Ensure all appointments are recorded accurately in the system.
• Send reminders to customers and ensure they are prepared for their appointments.

Sales Support:
• Assist in the preparation of sales presentations and materials.
• Provide administrative support to the sales team as needed.
• Track and report on call activities and appointment outcomes.

Knowledge & Experience:
• Previous experience in a call centre or customer service role, preferably within the renewable energy sector.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.

Egg is an equal opportunity employer.

We embrace diversity and are committed to creating an inclusive environment for our people.